CUSTOMER COMPLAINT

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ISO 14001 TRAINING

consumer complaint or customer complaint is an expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. In fact, some modern business consultants urge businesses to view customer complaints as a gift.

Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services in this way, but it sometimes requires persistence.

ISO Standard
ISO 9001:2015
Category
Management Responsibility
Clause
6.1
Document Type
MS Word

FAQ

Any company, irrespective of the size can go for ISO Certification. You can go for ISO certification even if your organization is run by just 1 staff.

As business becomes ever more competitive, ISO Certification can be a cost – effective means to demonstrate to customers that quality assurance is of paramount importance to your organisation. A recent study of various organisations with ISO Certification revealed an increase in turnover, sales, customer satisfaction and savings.

Because we keep the entire process hassle-free, ISO 9001 Certification can take just 7 – 30 days to complete based on your company’s size. In fact, our ‘Keep it simple’ approach means we can:

  • Reduce the time taken to acquire ISO Certification.
  • Cut the cost of Certification.
  • We provide you with an ISO implementation kit which makes the process simpler.
  • We provide 24/7 access to our backend support team who can assist you remotely.
  • Reduce the cost of maintaining Certification.

The cost mainly depends upon number of employees in your organization, your products and services. The cost also depends upon accreditation body and certification body. Our services are not only competitive but also come to you with highest standards of professionalism.

The certificate that is issued is valid for a period of 3 years provided the company clears the Surveillance Audit which is conducted by the certification body once in every year.

No, Apart from Service Tax applicable no other charges are charged.

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