CUSTOMER FEEDBACK

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Customer feedback online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate. Feedback analytics services use customer generated feedback data to measure customer experience and improve customer satisfaction. Feedback data is collected, then, using key performance indicators and feedback metrics, turned into actionable information for website improvement. Feedback analytics services provide website owners with the ability to create feedback forms that can be customized to fit the website and placed on all pages. This allows the website’s users to submit feedback when they encounter a problem or have a feature request. A feedback button is visible at all times on each of the site’s pages. Feedback analytics provide page- and website- level actionable data, and enable a website owner to read and manage feedback, as well as to get back to the users. The feedback is only made accessible to the website owner. This means that websites using feedback analytics are not exposed to the potential harm to their brand that feedback made public may cause. Feedback collection can be passive (using a feedback button), or active (using a feedback form set to appear in certain conditions), or both. The ability to choose the location of the button, as well as the frequency and conditions of the pop-up make feedback analytics a relatively non-intrusive approach from the point of view of the website user. Due to its measurable nature, feedback analytics data can be integrated with web analytics data, allowing website owners to understand what their users are doing on their site and why they do it in one single interface.

ISO Standard
ISO 9001:2015
Category
Management Responsibility
Clause
6.1
Document Type
MS Word

FAQ

Any company, irrespective of the size can go for ISO Certification. You can go for ISO certification even if your organization is run by just 1 staff.

As business becomes ever more competitive, ISO Certification can be a cost – effective means to demonstrate to customers that quality assurance is of paramount importance to your organisation. A recent study of various organisations with ISO Certification revealed an increase in turnover, sales, customer satisfaction and savings.

Because we keep the entire process hassle-free, ISO 9001 Certification can take just 7 – 30 days to complete based on your company’s size. In fact, our ‘Keep it simple’ approach means we can:

  • Reduce the time taken to acquire ISO Certification.
  • Cut the cost of Certification.
  • We provide you with an ISO implementation kit which makes the process simpler.
  • We provide 24/7 access to our backend support team who can assist you remotely.
  • Reduce the cost of maintaining Certification.

The cost mainly depends upon number of employees in your organization, your products and services. The cost also depends upon accreditation body and certification body. Our services are not only competitive but also come to you with highest standards of professionalism.

The certificate that is issued is valid for a period of 3 years provided the company clears the Surveillance Audit which is conducted by the certification body once in every year.

No, Apart from Service Tax applicable no other charges are charged.

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