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ISO 20000 Training

ISO 20000:2011 is a IT service management system standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an IT service management system. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

Whether you’re new to  IT Service Management System (ITSMS ) or seeking to progress your career, our ISO 20000 Information Technology Management  training courses will guide you on your journey to ITSMS mastery. We offer a range of nationally recognized units of competence, including Exemplar Global-certified auditor courses. Get trained by expert quality assurance (QA) practitioners with many years of field auditing experience.

In this online course you’ll learn everything you need to know about ISO 20000, including all the requirements and best practices for compliance. The course is made for beginners in quality management and ISO standards, and no prior knowledge is needed to take this course.

Exemplar Global (formerly RABQSA) will be the certifying body for this course. You will be required to give an exam to clear this course and after passing the exam you will receive a certificate proving that you attained IT Service Management System competency.

The course is organized into a set of modules, where each module has several video lectures and activities that will help you learn more quickly, as well as a practice exam that will prepare you for the certification exam – please see below for the content of each module. All the video lectures are pre-recorded, so you can take the course from anywhere, at any time for your convenience.

  • The total course duration, including the reading of required materials, is approximately 8 hours.
  • Materials provided in the course (video lectures, articles, and activity questions) are everything you need to successfully pass the certification exam.
  • There is no time limit for taking the course, but it is recommended that you finish it within one week’s time.
  • The access to this course and to the practice exams is completely free and can be downloaded anytime.
ISO Standard
ISO 20000:2005
Document Type
MS Word


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